**Contact us today to host this course, levelup911training@gmail.com**

In this two-day course, we will cover everything about dispatching fire and EMS services. We will discuss the things Telecommunicators may hear over the radio but not understand. These include types of vehicles, tools, equipment, requests for help from other agencies, and more. We will also cover Mayday calls and how to keep Fire and EMS personnel safe, similar to law enforcement officers. On the second day, students will have hands-on activities. We will visit the local Fire Department and see what we learned in the classroom. We will look at vehicles, use tools, and even meet the crew of the local medical helicopter. This course is perfect for dispatchers who want to learn more about fire and EMS services.

This is a two-day course. The first day is classroom training and the second day would be hands-on training. 

Telecommunicators are always dealing with conflict, either personally or in the radio room. Learning how to deal with conflict will make you a better Telecommunicator which will reduce stress and conflict with others. This 2 to 3-hour course will teach you things to recognize and be better able to handle conflict in all aspects of your life. 

**The first 25 seats sold will get the $25.00 discount price. After the 25 seats are sold, the price will then be $50.00**

**Contact us today to host this course, levelup911training@gmail.com**

This comprehensive course is designed to provide invaluable training to both newly trained and seasoned Telecommunicators, as well as sworn Law Enforcement personnel. By delving into the intricacies of the risks associated with responding to daily calls for service, we equip our participants with the necessary tools and knowledge to navigate these potentially hazardous situations with confidence and attentiveness.

These frequent calls, oftentimes overwhelming, can inadvertently lead to complacency, causing crucial details to be overlooked, which can have severe consequences for responders and those in need. Throughout the course, we extensively explore the complex dynamics of domestic violence, shedding light on the perplexing reasons why victims may choose to remain with their abusive partners. Furthermore, our curriculum encompasses a wide range of critical topics such as handling disturbance calls, investigating burglaries, managing suspicious incidents, executing traffic stops, and much more. Renowned for its efficacy, this course has garnered a well-deserved reputation for significantly enhancing the skills and performance of call takers, dispatchers, and responders alike.

This course is for people who are responsible for hiring and scheduling employees at their organization. We will talk about how to find and keep good employees, using national standards and best practices. We will also cover different types of shift work and the challenges that come with it. We'll discuss the physical and mental effects of working shifts, which can help us understand employee health concerns. Finally, we will learn how to create a schedule that provides 24-hour coverage while considering employee well-being.

**Requirements: Please bring the last couple of schedules from your agency. Also, bring a schedule you have made for your agency. If you have never made one, attempt to make one and bring it to class** 

In this course, we will delve into the hazards that come with responding to and handling domestic-related incidents. We will explore the reasons why victims may choose to remain in such situations, as well as other relevant domestic-related statistics. Additionally, we will evaluate methods through which Telecommunicators can contribute to preventing responder injuries and fatalities during these routine calls for service.

**Online class links will be sent after registration and payment. 

**Contact us today to host this course, levelup911training@gmail.com**

In this course, we will talk about the mental well-being of the people we talk to every day. We will learn how to recognize different mental health issues like Schizophrenia, Bipolar disorder, OCD, Depression, Autism, and others. In the afternoon, we will focus on our own mental health as Telecommunicators and responders. We will discuss the higher suicide rates among first responders and ways to identify those signs. We will also learn about the symptoms of PTSD, C-PTSD, and other mental health conditions that we might experience in our profession. This is a popular and highly regarded course at a national level.